Care Coordination Academy

Learn how to use Carexroads responsibly to search for providers, compare eligible options, coordinate non-PHI service requests, and support individuals, families, and clients through care navigation.

Provider discovery

Search, compare, and save eligible providers.

Coordination requests

Submit non-PHI requests neutrally and ethically.

Coverage & gaps

Identify county and category gaps in coverage.

A. Getting Started

B. Provider Discovery

C. Responsible Coordination

D. Coordination Requests

E. Provider Verification

F. SOP Library

Step-by-step procedures for searching, saving, comparing, coordinating, and escalating responsibly.

G. FAQ Library

Frequently asked questions on general use, privacy/PHI, provider discovery, coordination requests, account access, and support.

A. Getting Started

Module 1Welcome to Carexroads

Module 2Understanding the Care Coordination Portal

Module 3User Roles and Access

B. Provider Discovery

Module 4How Provider Search Works

Module 5Understanding Smart Match

Module 6Comparing Eligible Providers

C. Responsible Coordination

Module 7Non-PHI Platform Use

Module 8Right-to-Choose Principles

Module 9Ethical Referral Practices

D. Coordination Requests

Module 10Creating a Coordination Request

Module 11Opportunity Routing

Module 12Tracking Requests

E. Provider Verification

Module 13Provider Verification Standards

Module 14Understanding Licensing and Categories