Care Coordination Academy
Learn how to navigate services, compare providers, coordinate care, and support individuals and families more effectively. Modules are short, practical, and built for families, fiduciaries, professionals, and community organizations.
Foundations
Start here to understand how Carexroads helps you discover and compare providers.
Smart Match surfaces eligible providers based on service category, geography, funding source, capacity, and availability.
Eligibility is filtered first; within the eligible pool, exposure is balanced so no single provider monopolizes visibility.
Search is eligibility-first. Filter by category, county, and funding; only active, listed providers appear.
You'll always see alternatives — Carexroads does not pick a single 'preferred' provider for you.
Each category (home care, hospice, memory care, NEMT, housing, recovery, etc.) has its own eligibility and funding nuances.
Understanding categories helps you match needs to the right type of provider.
Availability changes frequently. Coverage views help you see where providers exist and where gaps remain.
Use county-level views to plan and to set expectations with the people you support.
Care Coordination
Practical guidance for coordinating services across providers and supporting families.
Align multiple providers, schedules, and funding sources around the person being supported.
Communicate options clearly, respect choice, and reduce decision burden during stressful transitions.
Connect people to county, faith-based, and community resources alongside formal providers.
Plan hospital, facility, and home transitions with the right services lined up before discharge.
Professional Practice
Standards that keep referrals neutral, ethical, and well-documented.
The person and family always make the final selection. Carexroads surfaces options; it does not pick for them.
Present eligible alternatives without steering. Avoid language that implies a single 'best' provider.
Capture non-clinical logistics, decisions, and follow-ups in a way that's auditable and respectful of privacy.
No kickbacks. No steering. Disclose relationships when relevant.
Privacy & Compliance
Carexroads is HIPAA-aware and PHI-minimized. These modules keep it that way.
Never enter diagnosis, DOB, MRN, insurance ID/policy numbers, SSN, or clinical history. Use only contact, county, funding category, and a brief non-clinical note.
Default to the minimum information needed. Treat any free-text field as if it could be reviewed by auditors.
Share with providers only what they need to evaluate fit and respond — nothing more.
Provider verification may include licensing checks, profile validation, business verification, and other compliance measures appropriate to the provider category and jurisdiction.
Specialized Tracks
Role- and context-specific learning paths are published in the Care Coordination Academy. Browse the full course catalog for the latest specialized tracks.